In today’s day and age, the manner in which organisations deliver customer service is no longer determined by the decision makers. Instead, excellent customer service is determined by the customer. The explosion of digital communications, new innovations and increased mobility is rapidly changing customer expectations. Business professionals that are responsible for improving the customer service …
Tag Archives: a guide to crm for small busines users
The Small Business Guide to CRM Software.
CRM software is an essential platform for any organisation that seeks to maximise sales volume and provide excellent customer service while saving time and money. In today’s competitive marketplace, Customer Relationship Management software is no longer an option. Instead, it has become an essential part of growing a business and maximising revenue. By using the …
