SharePoint Self-Service for Our CRM.
Electronic Client Interaction is now an essential part of any successful customer service process. Implementing an effective client portal to provide additional resources such as referral documentation, FAQ’s and customer requests can help significantly reduce customer service calls, improve customer relations and portray a positive and professional image of your company.
CRM SELF-SERVICE is a self-service solution for Our CRM which enables you to offer a more efficient support service to your existing customer base. It provides a platform to communicate more effectively with your clients, improving customer satisfaction and increasing customer retention figures.
By implementing a client ‘self-service’ portal, you can streamline your customer service processes and improve efficiency throughout your organisation. Requests can be received through one single channel and support calls and emails can be dramatically reduced. Client requests can now be closed faster.
If you have any questions or queries about Our CRM Solution then please contact a member of our consultancy team on 020 8501 7674. Alternatively you can request a callback by completing our online contact form.
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- Manage new user registration and validation processes
- Manage shared reference documents & information
- Manage your client portal online request forms
- Display related requests only to the connected user via adjusting user permissions
- Manage requests with related replies until resolution
- Synchronise requests & replies with Our CRM
- Manage usage levels (internal and client)
- Drastically enhance customer/stakeholder satisfaction & retention
- Get a secure, efficient and 24×7 communication channel with your contacts
- Better know about your customers & partners and take the right decisions/strategies
- Invite an unlimited number of users for a flat monthly fee
- Reduce the number of support calls
- Improve support productivity & efficiency
- Increase revenues through satisfied customers & partners