Customer Service Helpdesk Solutions.
An effective helpdesk solution can add untold value to your business. A properly configured, streamlined helpdesk system can increase productivity, improve customer relations and have a positive effect on your helpdesk staff and the helpdesk management team.
The SharePoint Helpdesk Solution for Our CRM has been designed for a modern helpdesk environment. It provides customer service advisors and helpdesk managers with an effective solution for logging customer interactions and tracking client issues. Our SharePoint Helpdesk ticketing system has been designed to considerably reduce the support process lifecycle whilst increasing customer satisfaction & improving customer retention levels.
With our integrated Helpdesk solution, customer requests can be automatically logged within the SharePoint helpdesk system from an incoming email, a website contact form or via Our CRM ‘Self Service’ solution.
If you have any questions or queries about Our CRM Solution then please contact a member of our consultancy team on 020 8501 7674. Alternatively you can request a callback by completing our online contact form.
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- Log all new and updated interactions with customers
- Track customer cases from incoming emails or from your web site
- Improved communication with customers through Our CRM ‘Self-Service’ solution.
- Automate the case tracking process with Our CRM Workflow solution
- Discuss on-going cases with colleagues using the BPA Social Networking solution
- Measure case process efficiency with graphical charts, dashboards & scorecards
- Build powerful multi-list reports with Our CRM report builder tool
- Reduce the support process lifecycle
- Increase case response times
- Increase customer satisfaction & improve customer retention levels
- Reduce administrative work
- Increase productivity